Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Our team of specialists will do their best to reply to your support enquiries in less than 1 hour. If, however, the difficulty you have experienced demands the help of our Admin =Department,= we are going to send the ticket to the technician on duty and will post a reply to notify you.

  • Top quality support service

  • Qualified Technical Assistance Service

  • Our customer assistance team is going to be working for you round the clock to to handle all service demand tickets that you send to us. We offer tech assistance for the software that are installed in advance on your server. These include our in–house created Control Panel, the chosen Operating System and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and regularly updated collection of articles is integrated into our in–house built Control Panel. It includes quick tips on how to carry out all the key website managing jobs. The Help zone offers you descriptive how–to content articles and step–by–step video guides. You can access the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.