Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour reply guarantee with all of our Linux cloud web hosting services packages, meaning that each advice question you send will undoubtedly be reacted to within sixty minutes max. Our support team members are educated to speedily remedy any situation and to supply you with quick information on any trouble that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a crew of proficient consultants who’re ready to answer your issue promptly. You’ll be able to contact the tech support staff by opening a help and support ticket from your Control Panel or by posting us an email message. On working days, you may as well contact us on the telephone or use the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Rai Hosting has incorporated an in depth knowledge base into the Control Panel to help you receive practical step–by–step instructions at any time. Each area of the Control Panel possesses its own contextual guide area featuring a variety of how–to posts. We have also prepared training videos to provide you with a much better idea of just how to complete any given process.