If you’ve bought a web hosting package and you’ve got certain inquiries with regard to a specific function/feature, or in case you have confronted some complication and you need help, you should be able to contact the respective customer care staff. All hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the easiest way to handle an issue most often is to use a ticket. This method of correspondence renders the replies sent by both parties easy to follow and allows the customer service team representatives to escalate the problem in the event that, for example, a server admin has to interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll need to use at least two different accounts to touch base with the client service team and to actually administer the hosting space. Constantly logging in and out of different accounts can sometimes be a drag, not to mention the fact that it requires quite a long period of time for most web hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting services include an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same place – payments, files, e-mails, support tickets, etc., eliminating the need to use different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of clicks without ever signing out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of educational articles, which will provide you with more information and which may help you solve any given issue even before you submit a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting services, was designed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account in one place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a question or encounter a difficulty, you can touch base with our help desk team representatives momentarily without needing to use a totally different admin interface. You can look through your website files or check a variety of account settings while submitting a new ticket or reading the answer to an older one. If you have lots of tickets and you would like to track down a particular one, you can use the smart search option, which is available in the Help section. We’ll make sure you receive a response in no more than sixty minutes irrespective of the nature of your enquiry or problem.